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APPOINTMENT
Making this call was probably the most heart-wrenching decision I ever made in my life. Bob was my little best buddy, my companion. Our vet told me I would know when the time came for me to let him go. He hasn’t been eating for a three days and his organs started to shut down. I come across Serena Passage by friends. Ashley was so patient and sweet guiding me through everything. I was able to get the same day appointment, my Bob is suffering even though I want him to stay extra more days with me it’s time to say our goodbye. Dr Nicole arrived, explaining the whole process. Even with our grief, we can feel the compassion from her. My four years old also got to sit there and able to hugs his ‘Bubba ‘ one more time. Thank you, Dr Nicole, Ashley. We appreciate you. My Bob finally can rest, be with the angels at his own home surrounded by his family.
Monica

Redlands, CA

On April 23, 2023, we said goodbye to our sweet old man, Biggle. I cannot emphasize how phenomenal Dr. Scott was. He was tender, compassionate, patient, and supportive. We could not have asked for a better experience. Saying goodbye to a companion of 18 years was heart-wrenching. Dr. Scott embraced our process with genuine care and empathy. Thank you, Dr. Scott.

Heather

Upland, CA

It is so difficult saying goodbye to a beloved pet, but the care and compassion shown by Don and Dr. Scott helped us through it. We are so thankful they were there for us when we needed to make the heartbreaking decision. Serene Passages is excellent.
Jeff

Rancho Mirage, CA

Thank you Dr. Scott! My partner and I both work in animal med. I am out of state and was very anxious for the passing of our 18 year old family dog. I was able to facetime during the process to be there for our dog and family. Dr. Scott was gentle, compassionate, respectful and thorough about explaining the process to my family. I could not have asked for a better vet. Thank you, Dr. Scott. You are exactly what this industry needs. I cannot express our gratitude enough.

Alexis

Upland, CA

My family recently had to make the difficult decision to say goodbye to our beloved 12-year-old German Shepherd, Stella. We opted for an at-home euthanasia service provided by Dr. Nicole at Serene Passages. I cannot express enough gratitude for Dr. Nicole and Don’s compassionate care and professionalism during this emotional time. She exuded empathy and understanding from the moment she arrived, creating a peaceful and comforting atmosphere for Stella, my family, and our other two dogs. Dr. Nicole demonstrated exceptional skill and expertise throughout the procedure, ensuring Stella’s final moments were dignified and pain-free. She took the time to explain each step and answer all our questions, offering unwavering support and guidance every step of the way. Having to say goodbye to Stella wasn’t easy, but having Dr. Nicole there made the experience more bearable. We are forever grateful to her for her kindness, professionalism, and unwavering commitment to providing compassionate end-of-life care. She went above and beyond to ensure that Stella’s final moments were filled with love and dignity.

Jodi

Riverside, CA

We had our dog, George, for almost sixteen years and he was the perfect loving pet. In fact he loved everyone. At the end of his life he deserved the best we could give him. Serene Passages gave him that. Dr. Nicole was caring and loved on George for over a half hour. She examined him carefully and then left it to me to make the decision. I can’t express how peaceful the process was although sad for us. George had no anxiety at all, as it would have been if taken to a vet.

We had George cremated and returned to us, which is also a service Serene Passages offers if you want.

Serene Passages is staffed with the most loving people that realize these decisions are one of the hardest a pet owned has to make. I would never again take a pet to be euthanized at a veterinarian’s office.

Karen

Beaumont, CA

I would highly recommend Serene Passages to help you get through the difficult time of saying goodbye to a beloved pet. From the initial phone call with Don who showed compassion and understanding to the visit from Dr. Nicole who explained each step of the process and provided such care and gentleness with our dog Kobe, they helped us to get through the final goodbye. I’m glad Kobe got to be at home for his final moments.
Susan

Chino Hills, CA

It was time to put my 17 year old German Shepard down. Getting him into the car would of stressed me out as he was around 100 lbs. Im so grateful for Dr. Nicole to come out and assist. I couldn’t of asked for a better out come. Thank you so much in making this the best experience in such a difficult time.
Crystal

Lake Arrowhead, CA

Don and Dr. Nicole helped our family make a compassionate choice for our 14 year old puppy. When I first spoke with Don in February 2022, he guided me through assessing Snuggles’ quality of life. He also shared what to expect from Dr. Nicole’s house call and how to talk with my teenagers about it. Six months later it was clearly time to say goodbye. I knew who to call and how to prepare. Having experienced the loss of another senior dog to a sudden death after months of pain, please take it from me it is worth it to invest the modest fee to have Dr. Nicole attend to your pet in the home. Make the decision to give your family and your pet an intentional and serene passage. You will be grateful you did.
Rachel

Riverside, CA

I can not say enough wonderful things about everyone at Serene Passages. I’ll name a few though. Compassionate, knowledgeable, explains every step, answers all your questions and then some. I will trust any future fur-babies to Serene Passages and Dr. Nicole. Thank you to everyone at Serene Passages.
Deborah

Crestline, CA

Don and Dr. Nicole made the hardest day of my life just a little bit easier. They both answered every single question I had, Don even went out of his way to get into contact with the crematorium for me (multiple times).And Dr. Nicole. She was gentle and kind and explained what was going on every step of the way. And my Zero really seemed to enjoy her company before he was laid to rest.They also come in a discreet vehicle so as not to bring attention from nosey neighbors!Thank you Serene Passages for giving my baby the goodnight he deserved. Because goodbye means it’s the end. Chelsea xo
PROBFE

Calimesa, CA

I can’t give enough thanks and praise to Don and his team of professionals at Serene Passages. When I realized it was time to put Queen, our 18-year-old cat down, I reached out to Don for help. While speaking with him I couldn’t hold back my emotions and burst into a full cry. Don was very comforting and understanding during that difficult time.

Also, our attending Veterinarian Dr. Nicole was extremely professional, comforting, and caring.

Having been through this painful ordeal 5 previous times in my life, I must say Serene Passages was the absolute best at handling everything. Also, their choice to use West Coast Pet Memorial for your pets’ final journey was second to none. No other pet crematorium has ever done such a beautiful job.

Thank you Serene Passages.

Darryl and Denise

Desert Hot Springs, CA

Dr. Nicole & Team were absolutely fabulous. They supported us in saying goodbye to our sweet Puggle Maximilian. He remained calm & comfortable through the entire process. Excellent, thorough & kind communication from everyone on the team. I would recommend Serene Passages to anyone hoping to honor their pet by saying goodbye at home.

Stephanie

Rancho Mirage, CA

We had taken in my grandma’s 15+ year old chihuahua after she passed away. We had Sophie for nearly 2 years when we realized her life was coming to an end. It was a very emotional time for me. But from the first phone call with Don to our actual visit from Dr. Ramirez, we found them to be so kind and compassionate. Dr. Ramirez was patient and tender with us and Sophie and explained each step to us. We never felt rushed or unsure of what was happening. Dr. Ramirez made a difficult time so much easier. I was pleased with how peaceful the experience was. I am grateful for Don, Dr. Ramirez and Serene Passages and highly recommend them.

Lisa

San Dimas, CA

So Glad that we chose Serene Passages to take care of our beloved Luke , They were so considerate & kind in Luke’s passing. Thank you again Don & Scott.
Wayne

Rialto, CA

Due to a fast growing head tumor it quickly became evident we needed to make final arrangements for our dog, Dawson. He would become extremely stressed & nervous going to the vet so we decided to make home arrangements, something we have not done with prior pets. Serene Passages showed care & compassion throughout a very difficult process. Don answered all of our questions & gave us a breakdown of the costs. Dr. Scott arrived on time. He gave us all the time we needed & made sure Dawson was comfortable the entire time. He respectfully took Dawson away so that he could be cremated. We even received a hand signed condolence card a couple of weeks later. The team made an incredibly difficult time as easy as possible. We are grateful for, and would highly recommend, this business.

Jill

Cathedral City, CA

We just had to make the most difficult decision and put down our 2 1/2 year old German Shepherd, Nyssa yesterday. It was the hardest decision we have had to make. In the last 5 months she has been in and out of vet offices and I wanted her final moments to be in the comfort of her own home with her housemate/sister to be able to say goodbye too. Dr. Ramirez was amazing and helped us through the entire process. You can tell she truly cares for not only the animals , but also the owners who are having to go through this heartbreak. Don and Dr. Ramirez made this difficult experience a little better. Thank you for everything you do.

Kristin

Desert Hot Springs, CA

I would recommend Serene Passages to anyone. I appreciated the care, concern, compassion for us and for our dog. It was such a different experience than the paralyzing, excruciating experiences in vet’s offices, even with our own vet who we love. We were grateful for this option and for Dr. Ramirez. If you want someone who is caring and loving, you won’t get any better.

Tera

Menifee, CA

As a pet parent, one of the hardest things to encounter is making end of life decisions. Even saying the words or thinking about it can be so heartbreaking. Fortunately, we found Serene Passages and I am so thankful we did. From my first initial phone call, Don, was so understanding and compassionate. I could feel his passion to help pet owners like me, and I couldn’t be more thankful. He was there for me and patient while I struggled to ask the questions because my heart broke to think about end of life care for my Desoto. When the day came, Dr Nicole was such a godsend because she was so compassionate. She talked thru every step, let me know what to expect and answered all my questions. We have a young daughter who was present and Dr Nicole was so graceful with answering her questions too. Dr Nicole has such grace and such a calm about her that it really made me feel like Desoto was in the best hands. Dr Nicole let us surround Desoto with love and hugs thru the entire process ,which I am forever thankful for. I really thank Don and Dr Nicole for helping my family thru such a difficult time. ♥️🌈
Karen

Beaumont

First and foremost to Roxie, we miss you so much. You will always be in our hearts and minds.Now where to begin? This was one of the hardest moments our family has ever endured. It is no different than losing a sibling or child. We knew there was no way we were going to put our loved one through the traumatizing trip to the vet. So there was no other choice than in home care. It started with calling the local vet. They gave us the number for Serene Passages (God Bless Them). So we made that call and things changed a little bit. The call was answered by Don, a warm soft spoken man that understood just what we were going through. He helped us navigate the process of making an appointment and choosing after care.He stayed in touch as the time approached for Dr. Nicole to come to the house. She was everything Don said she would be. She allows you all the time you need to say goodbye and makes it as easy as humanly possible. It truly takes a special person to provide such a service. The level of care and compassion shown by Dr Nicole and Don is more akin to a close family member. And let us not forget the after care. Don has emailed and called us several times since just to see if we needed anything or just to talk. We absolutely recommend Serene Passages when it comes time for your loved one to pass over the Rainbow Bridge. It is the greatest gift you could ever give them.
Terry

Yucaipa, CA

The day came when I realized that my senior cat, Sam, was failing. I searched the web and came across Serene Passages. Lots of excellent and helpful information, including stories from pet people. The young man who answered my phone call was understanding and well-informed. When Dr. Nicole arrived, she was patient, explained everything, but more importantly she treated Sam as if it was her own pet. The sense of caring made my loss more bearable. And I thank everyone.
JBS

Inland Empire, CA

Where do I begin? We had to make the difficult decision to say goodbye to our boy of 17 years. I googled “at home euthanasia” and the first result was Serene Passages- immediately I sent an inquiry wanting to get information and hear about the process. Don called me within 30 minutes and answered all of my questions. He was very compassionate while letting me know that when I am ready to make that decision they would do their best to fit me into the schedule. The following day I called around 1:30 letting Don know it was time, he couldn’t promise me anything since Dr. Nicole had appointments that day but said he would call me back. Within an hour Don called to let me know Dr. Nicole would come to the house later that day. When Dr. Nicole arrived I was filled with emotions but her calm, compassionate and kind demeanor put me at ease. She explained everything, answered all of our questions and even though she just met my Maverick it was as though she was also losing a beloved pet. Having to say goodbye to my boy was heartbreaking but I am so grateful for Dr. Nicole and her team. They truly care about animals and understand the special bond and love we have for them. I am so grateful for them and recommend them to anyone going through a difficult time like this.
Racquel

Highland, CA

Don was wonderful – he was so comforting and calm when I called and could barely get the words out to request Serene Passages help with my failing dog Bandit. And Dr. Nicole…you are such an amazing woman! You lead with kindness and take such time and care during one of the hardest emotional experiences for a pet owner! You guys are wonderful and I will always recommend your services as the best way to go through saying a final goodbye to one’s family of fur! You’ll be in my thoughts and because of this special service you give – you will be part of the final positive saying goodbye memory of my adorably sweet Bandit! XO

Jean

Running Springs, CA

As difficult of a thing this was, Dr. Nicole Stanclift took the time to get to know about our sweet pup and even had him licking her. It was the saddest moment, but we can honestly say our dog left us in full dignity, and us with true heartfelt compassion.
Val W.

Temecula, CA

As so many others have written, Dr. Nicole had/has an angelic presence. She made us, and most of all our boy Lucca feel loved…she genuinely cared for us and the decision we were faced with. From our first interaction with Serene Passages, Care Team Member, Don, was also a blessing, and assured us that we would be taken care of. We even received follow up care texts and calls several days after we said goodbye. Completely unexpected, but reassuring that we made the right decision to lay Lucca to rest, moreover that we found Serene Passages…Dr. Nicole. Thank you so much for taking the time to care as much as you did for our situation. For giving us peace, for allowing Lucca to cross the Rainbow Bridge in comfort and with dignity. We are grateful. ❤️
Michael

Palm Springs, CA